Your Customer ID is a unique numerical code used by us to identify you. Your Customer ID is allocated randomly when you call our National Call Centre to register for Internet Access. Your Customer ID cannot be changed.
Your Access Code is similar to a PIN or Password and is used by our Internet Access system to identify you. When you call our National Call Centre to register for Internet Access, you will be allocated a temporary Access Code, which you will be prompted to change when you first log on to Internet Access. You can change your Access Code at any time. Our staff cannot view your Access Code.
You have 3 chances to enter your correct Access Code before your account is locked. If your account is locked, please call our National Call Centre on 131 915 to speak with one of our customer service consultants who will unlock your account and reallocate a temporary Access Code if necessary. We are open:
If you have lost or forgotten your Customer ID or Access Code, please call our National Call Centre and one of our consultants will advise you of your Customer ID and reallocate a temporary Access Code.
If you know or suspect that your Customer ID and Access Code have become known to someone else or are lost or stolen, you must tell us immediately by contacting our National Call Centre on 131 915.
If joint signatures are required for all changes to your account, you will not be able to transact on your account using Internet Access.
If you cannot see all of your accounts on the Account Summary screen, please call our National Call Centre and one of our customer service consultants will be able to help you.
If you have any problems using Internet Access or would like more information, please call us on 131 915 from Monday to Friday between 8am and 6pm (Melbourne time) and one of our customer service consultants will be able to assist you.
If your computer crashes while you are transacting with Internet Access, you should not lose any information or changes that you have submitted. Just login to the system again to verify that the changes you made were updated. Alternatively, you can call our National Call Centre and one of our customer service consultants will be able to advise you if your changes were updated.
There are no fees for transactions using Internet Access. This is a free service for all customers of Maxis Loans. However, Government fees and charges may apply.
All pages on Maxis Loans Internet Access are encrypted using 128-bit SSL encryption. You can use Maxis Loans Internet Access if your web browser is one of the following:
| browser | Windows | Mac |
|---|---|---|
| Internet Explorer | 4.0 or later | 5.0 or later |
| Netscape | 4.5 or later | 6.0 or later |
Note: The design of the Maxis Loans website is best viewed in Microsoft Internet Explorer 5 or later or Netscape 6 or later.
In most browsers you can check which version you are using by selecting "Help" then "About" from the browser's menu-bar.
If your browser version is not listed above, you cannot use Internet Access. However, you may download a free browser that supports Internet Access from one of these websites: